ORDERING FAQ
Canceling an Order
Can I cancel an order?
Orders cannot be canceled once the checkout process has been completed. Due to our commitment
to process orders quickly, once the checkout process is completed our warehouse is immediately
notified to pick and pack the order for shipment. We regret any inconvenience that this may cause
you.
Credit Card Transactions
Are credit card transactions on epoboost.com safe?
Absolutely! In fact, it is statistically safer to use your credit card over the Internet than
in a restaurant or department store. EPOBOOST.COM servers use Secure Sockets Layer (SSL), an
encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's
browser, so that only epoboost.com can read a customer's personal information. If you would like
more information about our credit card security policy, please read Privacy and Security Policy
Why would my card be declined if there are sufficient funds in my
account?
In order to protect our customers from fraudulent
transactions, the billing and shipping address is verified through your credit card company. If the
billing address on your EPOBOOST™ or Biomedical Research Laboratories, LLC account
differs from the billing address on your bank's records, you could be declined. Please verify that
your account information is correct, and then notify your credit card company to ensure that they
have your most up-to-date information. Additionally, we do not have the capability to validate
funds on cards issued by foreign banks.
Payment Options
What are my payment options?
We accept Visa, Mastercard, American Express and Discover credit cards.
Product Availability
Why would an item be out of stock when it still appears on your
site?
Because of some unforeseen increased demand, Biomedical Research Laboratories, LLC may sell
out of any product at any time. Biomedical Research Laboratories, LLC will do everything within our
power to always have product in our warehouse.
Our goal is to provide you with the highest level of Customer Support available. Please
contact us by one of the means below so that we can help assist you in a timely manner. If your
question is in regards to how we ship our supplements or how your purchase can be returned, please
read our shipping FAQs to see if we
can answer your questions there. if not answered there, please send an email to customerservice@epoboost.com
If you have a question about EPO-BOOST™, please refer to
our Frequently Asked Questions page first. If your question is not answered there, please send an
email to customerservice@epoboost.com
, one of our trained support agents will
respond to your inquiry within 2 business days. We value your business and will make every
attempt to answer any questions you have promptly and courteously.
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